Due to extended COVID-19 restrictions and high parcel volumes, Australia Post have notified us that deliveries may take longer than usual to arrive. Once dispatched, you will receive a tracking ID from Australia Post which you use to track your delivery.
Delivery times may vary due to high order volumes during major events.
Once you receive your shipping confirmation email you can track your order by clicking the link in the email.
Custom and duty charges
Deliveries to countries outside Australia might incur customs or import taxes. Unfortunately, since we don’t have any control over these charges, we can’t cover them for you.
3 - 5 day/s
5 - 12 Days
3 - 5 day/s
6 - 14 Days
The delivery times provided by us are estimates only.
Regional Areas may take longer for delivery or may be excluded from a shipping service advertised - Applies to all countries.
The website platform is not able to accept two discount coupons for one order at the same time, Therefore, if you are using a discount coupon for your order and total price goes under the Free Shipping Threshold amount of the zone, you won't be eligible for Free shipment.
Signature on delivery applies to most Express Parcels & all orders over $200 AUD
If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, Sophia Beauty Co is not held liable in the event the parcel goes missing. Further, Sophia Beauty Co will not be able to refund or resend the parcel. We appreciate your understanding.
Inventory changes rapidly, therefore not every colour/size combination listed is in stock. If the dress is available to ship immediately your order will be processed automatically. If the dress is out of stock, we will contact you immediately to inform you of your options.
Because the COVID-19 pandemic we will no longer be able to accept returns or exchanges until further notice.
ALL SALES ARE FINAL.
SOME TIPS BEFORE MAKING A PURCHASE
If you’re looking to return a faulty or incorrect item please get in touch immediately at firstname.lastname@example.org we can get this organised for you. Should you be unhappy with yourfull priced item(excl. special orders), you must request and apply for a return within 3 days of the delivery of your order, original items must be shipped back within 5 business days from the time you are givenRMANumber by our customer service.
WeDo NotOfferRefunds; however, you may exchange the item or request an online Store Creditof the order value. Please be advised 15% restocking fee plus the cost of delivery if you received free shipping will be deducted from your store credit.
All return requests must be authorized by our customer service team before shipping to our address.
Any returns without an RMA are subject to a penalty of 50% percent of the purchase amount.
The items must be in the original condition, not worn, not washed, not altered and with all the tags and labels not removed and still attached.
Extra care must be taken
All goods must be shipped back to us via Australia Post or DHL. Shipping labels are not provided. Customer is responsible for return shipping charges.
We do not refund the cost of delivery if you received free shipping. The shipping cost will be deducted from your store credit.
HOW CAN I RETURN MY PURCHASE? To return an item(s) simply click on the "Return My Order" Button below and follow the procedures. We will respond within 48 hours:
you must add your email address and order No:
All pending return requests will be actioned within 5 business days from date of lodgement. Additionally upon approval, all returns will be processed within 5-10 business days of physically receiving your item.
Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has been transferred to our office and is processed.
FINAL SALES ITEMS
All Purchases are “Final Sale” 3 days after the order was delivered.
Store Credits are final sale.
Special Orders are final sale as these items are cut specifically for you.
All international orders are final sale.
All exchanges are final sale.
All items other than full priced items, discounted items, sales using a promo code, are final sale.
Please note, items purchased by using the signing up discount codes are not classed as "sale items" and are subject to our normal returns policy
NON-RETURNABLES We cannot accept returns in the following items:
All Final Sales.
Returns attempted outside of the 5 days’ time frame from the date of issuing RMA will be denied and returned to customer.
We reserve the right to refuse to accept returns if goods are not returned in a sale-able condition or are damaged.
We do not accept returned items that have been soiled, damaged or smell of smoke or any other odour. Any items returned in this condition will be sent back to the original delivery address.
A return can be only once.
STORE CREDIT An email will be sent to you with a store credit code. Store Credit cannot be transferred to another person or account. Your store credit can be used on any product in our website and is valid for six months from date of issue. To use your store credit, checkout as you normally would and enter your store credit number in the discount code field. You will not be permitted to use the store credit for a cart value under the issued store credit amount. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Items purchased with store credit as payment are final sale and non-returnable.
Before your parcel leaves our warehouse, it is fully checked, and quality controlled by our packing team. If you receive an item which is damaged, please contact ourCustomer Care Serviceimmediately.
In the event of an unexpected fault, Sophia Beauty Co is happy to provide a replacement or repair at no extra cost to the customer (within reason & upon approval)
For all faulty claims, immediately lodge a return request and attach clear photos of the claimed faults on the product.
Depending on the claim, any faults caused during the course of wearing the item/s may be void, as all the closures, joints, moving parts and embellishments are checked / tested prior to shipment.
ORDER CANCELLATION, REFUSED PACKAGES
If you wish to cancel your order after placing your order online, you will be charged a 15% cancellation fee and issued a monetary refund.
If your order has already been processed, it will be considered as an original purchase and processed like any other returns following our store policies.
Any refused shipments will incur a 50% penalty and issued a store credit.
Inventory changes rapidly, therefore not every items combination listed is in stock. If the item is available to ship immediately your order will be processed automatically. If the item is out of stock, we will contact you straight away to inform you of your options.